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Overview AIQ-RMD-005 means the remediation job executed without error, but the post-check that should confirm the fix did not pass. This is different from a j…

…he timeout and retry values for that site's credential profile before troubleshooting individual devices. Reference

Overview How to open a ticket, what to include (error code, scope, timestamps) and support hours. Documentation status This article is a concise reference.…

Symptoms AssurIQ raises AIQ-COL-001 when a collector has missed its expected heartbeat interval. The site's Collectors panel shows a red status dot, the last-…

Overview Why a device is absent from inventory and how to fix scope, seeding or reachability. Documentation status This article is a concise reference. A fu…

Overview AIQ-COL-001 — quick checks and escalation path. Documentation status This article is a concise reference. A fully expanded guide for “Collector Off…

Overview AIQ-SCN-001 — schedule, scope, collector and suppression checks. Documentation status This article is a concise reference. A fully expanded guide f…

Overview AIQ-NET-001 — discovery scope and reachability. Documentation status This article is a concise reference. A fully expanded guide for “Device Missin…

Overview AIQ-CRD-001 — rotation, lockout and protocol checks. Documentation status This article is a concise reference. A fully expanded guide for “Credenti…

Overview AIQ-INT-001 — token expiry and reconnect. Documentation status This article is a concise reference. A fully expanded guide for “Integration Disconn…

Overview AIQ-EVD-004 / AIQ-EVD-005 — failed or stale evidence collection. Documentation status This article is a concise reference. A fully expanded guide f…

Overview AIQ-CMP-001 is an informational marker, not an error: it fires whenever a framework's assurance percentage changes since it was last viewed. It exist…

Overview AIQ-RPT-001 — block, scope and branding causes. Documentation status This article is a concise reference. A fully expanded guide for “Report Genera…

Overview AIQ-RMD-001 — step logs, re-run and rollback. Documentation status This article is a concise reference. A fully expanded guide for “Remediation Job…

Overview AIQ-RMD-005 — short form; see the full decision tree. Documentation status This article is a concise reference. A fully expanded guide for “Validat…

Overview AIQ-MAP-001 — neighbour protocols and unmanaged devices. Documentation status This article is a concise reference. A fully expanded guide for “Netw…

Overview Enrollment is the one-time exchange of a random, single-use, short-lived enrollment token for a permanent collector credential. AssurIQ never stores…

Overview Collectors check in with an update channel periodically and, when a new release is available and the current time is inside an allowed window, downlo…

Overview Each collector reports a heartbeat every 60 seconds. The control plane derives a single health state from the heartbeat history, reported metrics, cr…

…esults typically appear in Asset Inventory within 15-30 minutes. Troubleshooting If the collector does not report Healthy within a few minutes, check the service status loca…

…tail in the linked technical report for the audience that needs it. Troubleshooting If generation fails, the most common causes are a block scoped to a framework the customer d…

…d Refresh token expired or revoked; reconnect from Integrations. Troubleshooting Incomplete MFA coverage: confirm UserAuthenticationMethod.Read.All was consented. Conditiona…

…rm LDAP/LDAPS reachability to a domain controller and reconnect. Troubleshooting If group membership looks incomplete, confirm the collector can reach a Global Catalog serve…

…domain-wide delegation was removed; re-authorize and reconnect. Troubleshooting If no data returns, confirm the client ID authorization in the Admin Console exactly matches…

…dopted by the controller and assigned to a monitored UniFi site. Troubleshooting If firmware versions look stale, confirm the controller itself has synced with Ubiquiti's cl…

…sword rotated or the account was locked; update the vault entry. Troubleshooting If configuration backup fails but SNMP polling works, confirm SSH is enabled and the account…

…inistrator was removed; generate a new key and update the vault. Troubleshooting If only some networks sync, confirm the read-only administrator has access to every network…

…iv settings match between the device and the credential profile. Troubleshooting If the connector reports the management interface as internet-facing unexpectedly, verify th…

…tor account password rotated; update the Credential Vault entry. Troubleshooting If firmware shows out of date, confirm the appliance has synced with MySonicWall for advisor…

…nistrator was disabled; regenerate the key and update the vault. Troubleshooting If Panorama-managed firewalls do not appear individually, confirm the connector is pointed a…