AssurIQ

Troubleshooting

Symptom-first guides with error codes and exact fixes.

  1. 1
    Collector Offline
    AIQ-COL-001 — quick checks and escalation path.
  2. 2
    Scan Not Running
    AIQ-SCN-001 — schedule, scope, collector and suppression checks.
  3. 3
    Device Missing
    AIQ-NET-001 — discovery scope and reachability.
  4. 4
    Credentials Failing
    AIQ-CRD-001 — rotation, lockout and protocol checks.
  5. 5
    Integration Disconnected
    AIQ-INT-001 — token expiry and reconnect.
  6. 6
    Evidence Missing
    AIQ-EVD-004 / AIQ-EVD-005 — failed or stale evidence collection.
  7. 7
    Compliance Score Changed
    AIQ-CMP-001 — why assurance moved and how to trace it.
  8. 8
    Report Generation Failure
    AIQ-RPT-001 — block, scope and branding causes.
  9. 9
    Remediation Job Failed
    AIQ-RMD-001 — step logs, re-run and rollback.
  10. 10
    Validation Failed
    AIQ-RMD-005 — short form; see the full decision tree.
  11. 11
    Network Map Incorrect
    AIQ-MAP-001 — neighbour protocols and unmanaged devices.