Scan Not Running
AIQ-SCN-001 — schedule, scope, collector and suppression checks.
Updated Aug 20, 2026Product 2026.95 minMSP operator, Internal IT
Overview
AIQ-SCN-001 — schedule, scope, collector and suppression checks.
Documentation status
This article is a concise reference. A fully expanded guide for “Scan Not Running” is scheduled in the documentation roadmap; the steps below are accurate for the current product version.
Quick checks
- Confirm the affected scope (customer, site, collector or integration).
- Open the linked object in AssurIQ and read the inline error code.
- Follow the fix steps on the error code card, then re-run the collection or job.
- If the state persists after one full cycle, open a support ticket with the error code.
Next steps
Use the contextual Help menu on the related product page to jump back here, or open the related playbooks listed below.
Error codes covered
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