AIQ-MOB-003
Command unsupported on this platform
The requested action is not available for the device's platform, management mode or provider (for example Lost Mode on an unsupervised iPhone, or full wipe on a work-profile Android).
Likely causes
- Unsupervised or registered-only device
- Provider adapter does not expose the action
- Work-profile management mode
How to fix
- Use the supported alternative (lock / remove work profile / revoke sessions)
- Re-enroll the device as supervised or fully managed
- Review the capability matrix
Lands on “Platform Capability Matrix”.
All error codes
| Code | Title | Guide |
|---|---|---|
| AIQ-COL-001 | Collector offline | Troubleshoot Offline Collector |
| AIQ-COL-002 | Collector version unsupported | Upgrade Collector |
| AIQ-SNMP-001 | SNMP timeout | Troubleshoot SNMP |
| AIQ-MOB-001 | No mobile devices in scope | Mobile Assurance Overview |
| AIQ-MOB-002 | Mobile device not found | Mobile Assurance Overview |
| AIQ-MOB-003 | Command unsupported on this platform | Platform Capability Matrix |
| AIQ-MOB-004 | Integrity signal unavailable | Mobile Device Trust Model |
| AIQ-MOB-005 | Data-protection policy drift | Platform Capability Matrix |
| AIQ-MOB-006 | No mobile incidents | Lost, Stolen or Compromised Device Workflow |
| AIQ-SNMP-002 | SNMP authentication failed | Troubleshoot SNMP |
| AIQ-NET-001 | Device missing from discovery | Troubleshoot Missing Devices |
| AIQ-NET-002 | No topology observations for this site | Collector 0.2.0-dev: what it collects for topology |
| AIQ-NET-003 | Link inferred, not verified | The topology evidence model |
| AIQ-NET-004 | Port move detected | Topology Change History |
| AIQ-NET-005 | Path trace incomplete | Path Trace & Blast Radius |
| AIQ-NET-006 | Documentation section has no data | Documentation Hub: living network documentation |
| AIQ-DOC-001 | No customer documentation yet | Customer Documentation: living, collector-verified operational docs |
| AIQ-DOC-011 | Documentation record not found | Customer Documentation: living, collector-verified operational docs |
| AIQ-DOC-020 | Review queue empty or blocked | Documentation review queue |
| AIQ-DOC-402 | Justification required to reveal credential | Credential profiles in documentation |
| AIQ-DOC-403 | Role not permitted to reveal credential | Credential profiles in documentation |
| AIQ-DOC-404 | No credential value stored | Credential profiles in documentation |
| AIQ-DOC-IMP-001 | ZIP import not available | Import Center: migrating from IT Glue, Hudu or spreadsheets |
| AIQ-DOC-IMP-003 | Import file could not be parsed | Import Center: migrating from IT Glue, Hudu or spreadsheets |
| AIQ-INT-MS-003 | Microsoft permission missing | Microsoft 365 / Entra ID |
| AIQ-INT-001 | Integration disconnected | Integration Disconnected |
| AIQ-EVD-004 | Evidence collection failed | Evidence Missing |
| AIQ-EVD-005 | Evidence stale | Evidence Missing |
| AIQ-RMD-005 | Validation failed | Failed Validation Troubleshooting |
| AIQ-RMD-001 | Remediation job failed | Remediation Job Failed |
| AIQ-SCN-001 | Scan not running | Scan Not Running |
| AIQ-CRD-001 | Credentials failing | Credentials Failing |
| AIQ-CMP-001 | Assurance score changed | Compliance Score Changed |
| AIQ-RPT-001 | Report generation failed | Report Generation Failure |
| AIQ-MAP-001 | Network map incorrect | Network Map Incorrect |
| AIQ-COL-003 | Collector degraded | Collector health states explained |
| AIQ-COL-004 | Collector credential expiring or expired | Collector health states explained |
| AIQ-COL-005 | Collector revoked | Uninstall and revoke a collector |
| AIQ-ENR-001 | Enrollment token invalid or already used | Enrollment failures |
| AIQ-ENR-002 | Enrollment token expired | Enrollment failures |
| AIQ-ENR-003 | Enrollment token revoked | Enrollment failures |
| AIQ-ENR-004 | Control plane unreachable during enrollment | Enrollment failures |
| AIQ-SCN-002 | Scan target outside authorized scope | Discovery scope and safety |
| AIQ-SCN-003 | Scan job failed | Discovery scope and safety |
| AIQ-SCN-004 | Scan job partial | Discovery scope and safety |
| AIQ-UPD-001 | Update package verification failed | Update failures |
| AIQ-UPD-002 | Update blocked by maintenance window | Update failures |
| AIQ-UPD-003 | Update rollback performed | Update failures |
| AIQ-ING-001 | Ingestion batch rejected | Update failures |
| AIQ-ENR-005 | Enrollment token binding mismatch | Collector API v1 reference |
| AIQ-ENR-006 | Customer missing | Collector API v1 reference |
| AIQ-ENR-007 | Site missing or belongs to a different customer | Collector API v1 reference |
| AIQ-ENR-008 | Credential issuance failed | Collector API v1 reference |
| AIQ-COL-008 | Collector ID mismatch | Collector API v1 reference |
| AIQ-COL-009 | Customer ID mismatch | Collector API v1 reference |
| AIQ-COL-010 | Collector has no assigned site | Collector API v1 reference |
| AIQ-COL-011 | Site ID mismatch | Collector API v1 reference |
| AIQ-COL-012 | Assigned site invalid | Collector API v1 reference |
| AIQ-ING-002 | Observation processing failed | Collector API v1 reference |
| AIQ-EDR-001 | Native EDR capability inactive | AssurIQ Endpoint Agent: capability model and EDR-ready foundation |
| AIQ-EDR-002 | Response execution blocked by feature flag | AssurIQ Endpoint Agent: capability model and EDR-ready foundation |
| AIQ-EDR-003 | Execution state reserved for the control plane | AssurIQ Endpoint Agent: capability model and EDR-ready foundation |
| AIQ-EDR-004 | Response action is terminal | AssurIQ Endpoint Agent: capability model and EDR-ready foundation |
| AIQ-EDR-005 | Requester cannot self-approve | AssurIQ Endpoint Agent: capability model and EDR-ready foundation |
| AIQ-EDR-006 | Enforce mode is disabled | AssurIQ Endpoint Agent: capability model and EDR-ready foundation |
| AIQ-EDR-007 | Agent-sourced fact cannot be overwritten manually | AssurIQ Endpoint Agent: capability model and EDR-ready foundation |