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Symptoms AssurIQ raises AIQ-COL-001 when a collector has missed its expected heartbeat interval. The site's Collectors panel shows a red status dot, the last-…

Overview Enrollment is the one-time exchange of a random, single-use, short-lived enrollment token for a permanent collector credential. AssurIQ never stores…

Overview Collectors check in with an update channel periodically and, when a new release is available and the current time is inside an allowed window, downlo…

Overview Each collector reports a heartbeat every 60 seconds. The control plane derives a single health state from the heartbeat history, reported metrics, cr…

…. Silent uninstall AssurIQCollectorSetup.exe /quiet /uninstall Troubleshooting If enrollment fails, the installer reports the control-plane error code. Common causes are a…

…can no longer authenticate if the host or disk image is reused. Troubleshooting

…iately after removal so a leaked volume backup cannot be reused. Troubleshooting If the collector shows up but discovery finds nothing on the local segment, confirm the con…

…ccount that may not read a logged-in user's proxy configuration. Troubleshooting A collector that cannot reach the control plane will show Offline once its heartbeat grace p…

…ontrol plane hostname from TLS inspection so mTLS is not broken. Troubleshooting If a collector goes offline immediately after a proxy configuration change, verify the new p…

…opped before completion, by a user or a maintenance window boundary Troubleshooting

…to confirm credential use lines up with expected scan schedules. Troubleshooting Credential-related scan failures surface as AIQ-CRD-001 (rejected credential) rather than a…